Delivery, quality & order policies

1. Quality comes first

Every available product is checked for condition, hygiene and cold-chain handling. Fresh, chilled, frozen and live-quality labels describe the product condition at dispatch. Report a quality concern with order number, photographs and an unpacking video as soon as possible after delivery through Contact & Support.

2. Whole weight and cleaned weight

Prices for fresh fish are based on whole weight before cutting and cleaning. Scales, head, fins, gut, bone and trimming may reduce delivered edible weight by approximately 100–300 g per kg, depending on species, size and selected cut. This natural processing loss is not a shortage.

Fresh prawns are priced at shell-on/unpeeled weight. When peeled and cleaned, approximately 400–600 g edible prawns may remain from 1 kg, depending on variety and size. Frozen sealed packs labelled peeled or shell-on are supplied at their declared full 1 kg pack weight.

3. Minimum quantity

Minimum order quantity is 1 kg per item. Market-weight variation for whole fish will be communicated before confirmation.

4. Ahmedabad Express

Local outlet service is currently available in Ahmedabad for supported 380-series pincodes. Orders are accepted daily from 8:00 AM to 10:00 PM IST. After order and payment confirmation, estimated delivery is 30–60 minutes, subject to distance, traffic, weather, stock and preparation time.

5. Other Indian cities

Customers outside Ahmedabad may place prepaid orders 24/7. Estimated delivery is 2–5 days after confirmation through available courier, railway or flight service. Transit time may vary by destination, route, weather and carrier operations. Only products suitable for the selected cold-chain route will be confirmed.

6. Payment and confirmation

Cash on Delivery is currently unavailable. Orders are confirmed only after stock, serviceability and payment verification. Never transfer funds to details received outside the official tracking flow without verifying account name and order number.

7. Cancellation, refund and delivery issues

Before confirmation, cancellation requests may be accepted. Once cleaning, cutting, packing or dispatch starts, perishable orders generally cannot be cancelled or returned. Approved refunds for unavailable stock, verified quality failure or failed delivery are processed after review. Incorrect address, unavailable recipient or refused delivery may attract redelivery or loss charges.

8. Loyalty offers

Signed-in customers with at least three eligible orders during the previous seven days may receive a 10% regular-customer discount. Eligibility is checked during order verification and applies to product subtotal unless stated otherwise.

9. Acceptance

Placing an order confirms acceptance of these terms, product availability, cleaned-weight variation and estimated delivery windows. Machhaliwala may refuse unsafe, unavailable, incorrectly priced or unserviceable orders and will communicate the reason.